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Unread 12-28-2012, 11:46 AM   #1
Darklight
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Location: Charlotte,NC
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Default Radflo Suspension customer service

I just wanted to give a shout out to Radflo for taking care of me. I recently had an issue with my drivers side coilover. While adjusting my drivers side coilover 2 turns I heard a pssss sound and saw a rubber looking bubble popping out of the tophat/shock body with a little oil coming out.
I do not understand how this happened as I followed all of the correct steps while adjusting these. Lift vehicle off ground, release the lock ring and adjust using a spanner wrench. Anyway being an OW customer and living on the East Coast in Charlotte,NC I had to send my coilover out to Radflo in Cali. They fixed it the same day and had it shipped back out the same day! While it was there I spoke on the phone with Mike Crosby several times getting progress updates. Upon dissasemble they found one small area of corrosion that they cleaned up. It seemed the shock body moved out of the tophat causing the seal to brake loose. The only time they saw something like this happen is when someone does not released the lockring before adjusting. I know I have released the lockring and I have adjusted these before with no issue.
They fixed, cleaned, recharged, double checked everything and sent it back to me for free. I paid the overnite shipping to get it there. Overall I am very pleased that they fixed my coilover for me! Only thing I would of liked more is if they had an East Coast location.


Bobby
Charlotte,NC
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Unread 03-11-2013, 05:17 PM   #2
gaterose
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Location: Tuscaloosa, AL
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That's good to hear, I have wondered how well they would handle any issues that may arise with mine since I went through OW. Good to see they made sure things went quickly and smoothly.
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Unread 03-13-2013, 10:31 AM   #3
Teotwaki
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Thanks for the vendor feedback! I too have OWs and not had any issues but wondered how good Radflo might be if I did need help.
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'05 SR5 4WD V6
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